Delivery, Shipping & Customer Pick Up
What delivery options are available, and what are the costs associated?
We offer White Glove in-home delivery for most deliveries within 100 miles from our store. White Glove delivery fees are $65 - $200, depending on location and include placement of your furniture within your room of choice. We also remove all of the shipping packaging and assembly of most items. We do not remove or haul your old furniture.
Do you deliver to all US and Globally?
Yes! We ship anywhere! Feel free to contact us with questions regarding long-distance or international shipping. Our team of freight experts with negotiate your best price.
Can I request a Delivery Time?
You will receive a call 1-3 days before delivery, to create a convenient two-hour window for your delivery.
You will receive a call up to one week before delivery, to create a convenient day and window for delivery.
What do I do if I need to change my delivery date?
To reschedule a delivery, contact Kevin Bowden (336)855-9034 x 240, at least 24 hours before your scheduled delivery.
What if I decide to pick up my purchases?
Even when picking up purchases yourself, it is important to schedule a date and time. Please plan to bring a vehicle with adequate storage, and any furniture blankets, wrapping materials, and tie-straps, if necessary. Remember, once you leave with your merchandise, damage during transport is your own responsibility.
Delivery Damage & Defect
Our professional delivery team will treat you, your home and your furniture with respect. However, please inspect your merchandise thoroughly upon delivery, and note any damage or defect on your signed delivery slip. Take photos and list issues. Send via email to Rachel Betts (rbetts@pribafurniture) within 2 days pf delivery to let us know about any delivery damage or defect.
Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you or, if the damage or defect cannot be repaired we will arrange for replacement of the damaged piece. For Regional and Long Distance Deliveries, this may be coordinated by our professional, third party. If you discover delivery damage or defect on delivered merchandise, you will not be charged a return or delivery fee for inspected and authorized exchanges.
Priba is a factory-authorized service center for the furniture we sell, excluding Clearance Center merchandise, floor samples, and items that are used commercially. For one year after your delivery, we offer free service on manufacturer’s defects. We will repair the item, or at our option, replace it. If you are experiencing a manufacturer’s defect, please call (336)235-3505, during regular business hours, M-F 9AM-5PM.
What is your return policy?
We offer a one-time re-selection or a partial refund, within 2 days of receiving your non-custom merchandise. Please note that re-stocking fee of 30% will be charged. Sorry, but custom-order merchandise may only be returned if defective, or if there were mistakes made by our team during the order process.
Our Clearance Center offers close-outs, discontinued items, and special purchases and manufacturers buy-outs – all at the lowest price possible. Sorry we can’t return, exchange, or refund Clearance Center merchandise. All Clearance center merchandise is final sale.