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Facts and Questions

Delivery, Shipping & Customer Pick Up


What delivery options are available, and what are the costs associated?

White Glove in-home delivery is available for most deliveries within 100 miles from our store. White Glove delivery fees are $50 - $200, depending on location and include placement of your furniture within your room of choice, removal of shipping packaging and assembly of most items.


Do you deliver to all US and Globally?

Yes! We ship anywhere! Feel free to contact us with questions regarding long-distance or international shipping. Our team of freight experts with negotiate your best price.


Can I request a Delivery Time?


Local Delivery

You will receive a call 1-3 days before delivery, to create a convenient two-hour window for your delivery.


Out-Of-State

You will receive a call up to one week before delivery, to create a convenient day and window for delivery.


What do I do if I need to change my delivery date?

To reschedule a delivery, contact Kevin Bowden (336)855-9034 x 240, at least 24 hours before your scheduled delivery.


What if I decide to pick up my purchases?

Even when picking up purchases yourself, it is important to schedule a date and time. Please plan to bring a vehicle with adequate storage, and any furniture blankets, wrapping materials, and tie-straps, if necessary. Remember, once you leave with your merchandise, damage during transport is your own responsibility.


Delivery Damage & Defect


Our professional delivery team will treat you, your home and your furniture with respect. However, please inspect your merchandise thoroughly upon delivery, and note any damage or defect on your signed delivery slip. Take photos and list issues. Send via email to Rachel Betts (rbetts@pribafurniture) within 2 days pf delivery to let us know about any delivery damage or defect.


Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you or, if the damage or defect cannot be repaired we will arrange for replacement of the damaged piece. For Regional and Long Distance Deliveries, this may be coordinated by our professional, third party. If you discover delivery damage or defect on delivered merchandise, you will not be charged a return or delivery fee for inspected and authorized exchanges.


Manufacturer Defects


Priba is a factory-authorized service center for the furniture we sell, excluding Clearance Center merchandise, floor samples, and items that are used commercially. For one year after your delivery, we offer free service on manufacturer’s defects. We will repair the item, or at our option, replace it. If you are experiencing a manufacturer’s defect, please call (336)235-3505, during regular business hours, M-F 9AM-5PM.


Returns


What is your return policy?

We offer a one-time reselection or a partial refund, within 2 days of receiving your non-custom merchandise. Please note that re-stocking fee of 25% will be charged. Sorry, but custom-order merchandise may only be returned if defective, or if there were mistakes made by our team during the order process.


Our Clearance Center offers close-outs, discontinued items, and special purchases and manufacturers buy-outs – all at the lowest price possible. Sorry we can’t return, exchange, or refund Clearance Center merchandise. All Clearance center merchandise is final sale.


Warranties, Service, and Repairs


Do you offer any extended warranties?

Warranty terms vary by manufacturer. See your Priba Sales Consultant for additional information.


How do I receive service on my Priba Furniture & Interiors purchased merchandise?

Priba Furniture & Interiors is a factory-authorized service center for the furniture we sell. For one ear after delivery, we offer free service on manufacturer’s defects for households within our service area (50 miles from the store.) As your exclusive remedy, we repair the item or, at our option, replace it. Damage from use, such as scratches, tears, wear, color-fastness and/or other types are not covered. Clearance Center purchases, floor samples, purchases used commercially are excluded from this service option.


Customer Service, in charge of Service and Warranty can be reached directly at (336)235-3505. This line is available during regular business hours, M-F 9AM – 5PM EST, or by email rbetts@pribafurniture.com.


Priba Furniture & Interiors provides the opportunity to purchase additional Leather, Fabric, Wood furniture, and Mattress protection


Fabric Stain Protection

Our program, and professionally applied product will provide you with peace of mind and help ensure every inch of your upholstery will look newer, longer. See your Priba Sales Consultant for more information. This program includes coverage from stains caused by common household beverages, water/oil/alcohol-based products, human and pet bodily fluids.


Leather Stain Protection

Priba encourages our clients to protect purchased leather merchandise with our leather stain protection product. This program includes an odorless, colorless conditioner and protection which prohibits dirt and stains from penetrating the leather or vinyl, allowing spills to be easily blotted away without leaving a trace. The cream also acts as a conditioner to prevent cracking and peeling. Also included is an all-natural cleaner that provides gentle and effective cleaning for leather.